Error 39 fix

Disney+ Error Code 39 - Complete Fix Guide

Error Code 39 on Disney+ typically indicates a device or profile issue. This error often occurs when trying to access content or when switching profiles. Follow these steps to resolve the problem.

What Error Code 39 Means

Error Code 39 usually appears with messages like "Profile Error" or "Device Issue." It's commonly caused by profile corruption, device limitations, or account synchronization problems.

Immediate Solutions to Try

1. Profile-Related Fixes

1. Sign out of your Disney+ account and sign back in
2. Switch to a different profile and then back to your main profile
3. Create a new profile to test if the issue is profile-specific
4. Reset your Disney+ password

2. Device-Related Fixes

1. Restart your streaming device completely
2. Update the Disney+ app to the latest version
3. Update your device's operating system
4. Clear the Disney+ app cache and data

3. Network and Account Fixes

1. Restart your router/modem
2. Check that your Disney+ subscription is active
3. Verify your account credentials
4. Check if you've reached your device limit (10 devices max)

4. Advanced Troubleshooting

1. Reinstall the Disney+ app
2. Deactivate all devices and reactivate them
3. Check your device's date and time settings
4. Try a different internet connection

Specific Solutions by Device Type

For Smart TVs:

• Go to Settings > Apps > Disney+ > Clear Cache
• Check for TV software updates
• Reset Smart Hub (Samsung) or equivalent function

For Streaming Devices (Fire Stick, Roku):

• Uninstall and reinstall the Disney+ app
• Reset the device to factory settings
• Check for device firmware updates

For Mobile Devices:

• Force close the Disney+ app and reopen
• Clear app cache in device settings
• Reset network settings

For Gaming Consoles:

• Restart the console completely
• Check for system updates
• Reinstall the Disney+ app from the store

Profile-Specific Solutions

If the error occurs only on a specific profile:

• Delete and recreate the problematic profile
• Check parental controls and restrictions
• Verify that the profile has proper permissions
• Ensure the profile is linked to the correct account

When to Contact Disney+ Support

Contact Disney+ customer support if:

• You've tried all troubleshooting steps multiple times
• The error persists after 24 hours
• You suspect there's an issue with your account or subscription
• You're experiencing the error on multiple devices with multiple profiles